Data privacy

We respect your privacy and are committed to protecting your personal data. This policy explains how we collect, use, and safeguard information when you become a member of our studio, book a class, or otherwise interact with us.

Who We Are

This policy applies to Clay Stories Berlin (Selter & Margoszczyn GbR) (“we”, “us”, “our”), operating in the European Union and subject to the General Data Protection Regulation (GDPR).

Information We Collect

When you use our services, we may collect the following information:

• Identification details: name, email address, phone number (if provided).
• Booking information: details of classes or memberships you book.
• Payment details: processed securely by Stripe — we do not store your full payment information.
• Technical information: basic data about your use of our website (such as IP address, browser type, and cookies if used).

We only collect information necessary for providing our services.

How We Use Your Information

• To process memberships and class bookings.
• To handle payments securely through Stripe.
• To provide booking confirmations, receipts, and necessary service updates.
• To meet our legal and accounting obligations.

We do not use your data for marketing unless you explicitly consent in the future.

Payments

All online payments are handled by Stripe. Stripe processes your payment information on our behalf in accordance with their security standards and GDPR compliance. We do not store or have access to your full card details.

Data Storage & Security

• Your information is stored securely using trusted third-party systems.
• Access is restricted to authorized staff only.
• We take appropriate technical and organizational measures to protect your data from loss, misuse, or unauthorized access.

Data Retention

We keep your personal data only as long as necessary:

• Booking and membership records: retained for the duration of your membership or booking.
• Payment and invoicing records: retained as required by financial and tax laws.

When data is no longer required, it will be securely deleted.

Your Rights Under GDPR

You have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate information.
• Request deletion of your data (where legally possible).
• Restrict or object to certain types of processing.
• Request a copy of your data in a portable format.

To exercise these rights, please contact us (see Section 9). You also have the right to lodge a complaint with your local data protection authority.

Cookies & Website Analytics

If cookies or analytics tools are used on our website, we will inform you and request your consent. These are only used to improve website functionality and user experience.

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